RADOSLAVBAGASHEV
EXPERIENCE
Enterprise IT experience across Microsoft 365, endpoint provisioning, ServiceNow, automation and infrastructure support.
Inetum (formerly DoITWise)CURRENT
System Administrator
Managing Microsoft 365, Entra ID/Azure AD, ServiceNow and endpoint operations for the EAST region (Poland, Romania, Bulgaria, Switzerland, UK, India). Continued through DoITWise acquisition by Inetum.
- Led Intune Autopilot implementation across 6 countries, automating laptop provisioning for all new hires
- Built automated user provisioning with Power Automate - HR file triggers Azure AD account creation synced to ServiceNow
- Key role in achieving ISO 27001/27000 certification, maintained for 2 years
- Optimized Lucid Charts licensing from 70 to 40 seats, saving ~$10k/year
- Implemented TryRiot security training chatbot across EAST region
- Managed PaloAlto firewall migration and server rack infrastructure
- Set up Vivacom Datacenter project - 70 phones for mobile app development testing
Concentrix
IT Technician
Enterprise IT support for a global leader operating in 70+ countries with 450,000 employees. Transitioned from ServiceSource acquisition, handling hybrid remote/on-site infrastructure.
- Managed monthly onboarding sessions for 5-20 new employees
- First experience presenting technical setups to large groups
- Maintained local Active Directory in hybrid Azure AD environment
- Collaborated closely with HR for seamless employee provisioning
ServiceSource
IT Technician
IT outsourcing company supporting enterprise clients including Google operations in Bulgaria. Hands-on infrastructure work during company acquisition.
- Provisioned Chromebooks and Dell laptops for enterprise clients
- Managed ticketing system and resolved infrastructure issues
- Server room operations - disassembling and migrating servers during Concentrix acquisition
- Implemented SCCM golden images for automated device deployment
- Relocated entire IT office to new location with team
Dakota Advisors EOOD
System Administrator
First IT role with ownership of local office infrastructure for a call center in central Sofia.
- Set up and maintained Fortinet FortiGate 60F firewall
- Managed Dell PowerEdge T40 server and office networking
- Configured VOIP system and CRM for sales operations
- Built SSL VPN for remote employee access
- Created inventory management system for all office equipment
- Promoted to higher salary within first year
PRODUCTION SYSTEMS & SAAS BUILDS
Operational systems and SaaS products where I combine infrastructure, automation, deployment and AI-assisted development.
Plater.app
Live multi-tenant SaaS platform for restaurant digitalization
Founder-built SaaS product for QR menus, restaurant ordering, tenant subdomains, admin panels, staff workflows and real-time kitchen operations. Operated as a live product with staging/production deployment flows, Docker, reverse proxy routing and CI/CD in mind.
BistroMaus
Live restaurant ordering and operations platform used daily
Production system for a working restaurant, handling menu management, ordering, kitchen/driver workflows, authentication, daily operational data and deployment automation. Hosted on Linux infrastructure with Nginx/PM2, PostgreSQL and GitHub Actions deployment.
Studio65
Full-featured appointment booking system for a beauty salon
Complete booking platform with authentication, Google Calendar integration, admin panel, email notifications, and bilingual support (Bulgarian/English). Includes sync with Notino bookings.
Studio Upgrade
Beauty salon booking platform with waxing & cosmetic services
Full-stack booking system for a beauty salon in Blagoevgrad featuring 26 services across 4 categories (cosmetics, waxing, massage), admin dashboard, bilingual support, and Google Calendar integration. Purple & gold themed design.
RaditoOOD
Glass services company website with smooth animations
Single-page business website for my father's glass company featuring Framer Motion animations, image gallery with lightbox, contact form, and multilingual support.
Sofia Transport
Real-time public transport tracking for Sofia
Full-stack application using GPS coordinates and API calls to track buses in real-time. Never be late to the bus stop again. Features AI-powered predictions and live map visualization.
TOOLS_USED
Systems I administer, automation workflows I create, infrastructure I operate and AI-assisted product tools I use transparently.
I use AI-assisted development tools to build, inspect, debug and ship production projects. My strongest value is systems thinking, infrastructure setup, automation, deployment and troubleshooting; my role is reading, debugging, adapting and operating the result rather than hand-coding every line from scratch.
Core administration
Platforms I administer, provision, secure, document and support in real company environments.
Automation and operations
Tools I use to reduce manual work, prepare onboarding flows and troubleshoot daily operations.
Infrastructure and deployment
Systems I use when hosting, deploying and operating personal or business production projects.
Networking and security
Infrastructure/security tools I have configured, supported or used in work and lab environments.
AI-assisted product build tools
Tools used with AI/coding agents. My focus is reading, debugging, adapting, deploying and operating the result.
ABOUT
I got into tech the way most of us do - by breaking things and learning how to fix them. Growing up gaming taught me that every problem has a solution if you're persistent enough to find it.
Since 2021, I have grown through hands-on System Administration roles, from managing a small call center in Sofia, through ServiceSource and its acquisition by Concentrix - a global leader operating in 70+ countries with 450,000 employees worldwide - to my current role at Inetum, where I support cloud and endpoint operations across 6 countries in the EAST region. I've deployed Intune Autopilot, built automated workflows with Power Automate, and played a key role in achieving ISO 27001 certification.
Along the way, I moved deeper into automation, Linux hosting and production application delivery. My strongest independent work includes live restaurant systems and a SaaS platform built with Next.js, React, TypeScript, Docker, CI/CD and SQL-backed APIs.
I use modern tools including AI to move fast, but my core approach hasn't changed: when something breaks, I fix it. No matter how long it takes.