Radoslav Hristov Bagashev
System Administrator & Product Builder
PROFESSIONAL SUMMARY
System Administrator with 5+ years of experience in IT infrastructure, cloud services, and automation. Currently managing Azure AD, Microsoft 365, and ServiceNow infrastructure for Inetum EAST region (Poland, Romania, Bulgaria, Switzerland, UK, India). Led Intune Autopilot implementation across 6 countries. Key role in achieving ISO 27001/27000 certification. Also building full-stack web applications with Next.js, React, and TypeScript.
WORK EXPERIENCE
System Administrator
Inetum (formerly DoITWise) - ServiceNow Elite Partner
- Managing cloud infrastructure for EAST region across 6 countries
- Led Intune Autopilot implementation, automating laptop provisioning for all new hires
- Built automated user provisioning with Power Automate (Azure AD → ServiceNow sync)
- Key role in achieving and maintaining ISO 27001/27000 certification for 2 years
- Optimized Lucid Charts licensing, saving ~$10k/year
- Implemented TryRiot security training chatbot across EAST region
- Managed PaloAlto firewall migration and server rack infrastructure
- Set up Vivacom Datacenter project - 70 phones for mobile app development
System Administrator
Concentrix - Global Leader (70+ countries, 450k employees)
- Managed monthly onboarding sessions for 5-20 new employees
- Maintained local Active Directory in hybrid Azure AD environment
- Collaborated with HR for seamless employee provisioning
- First experience presenting technical setups to large groups
System Administrator
ServiceSource - Enterprise IT Outsourcing
- IT support for enterprise clients including Google operations in Bulgaria
- Implemented SCCM golden images for automated device deployment
- Server room operations during Concentrix acquisition
- Relocated entire IT office to new location
System Administrator
Call Center - Sofia
- Set up and maintained Fortinet FortiGate 60F firewall
- Managed Dell PowerEdge T40 server and office networking
- Configured VOIP system and CRM for sales operations
- Built SSL VPN for remote employee access
TECHNICAL SKILLS
Cloud & Infrastructure
Azure AD, Microsoft Intune, Autopilot, Microsoft 365, Azure VMs, Active Directory, Windows Server, Linux/Ubuntu
Automation & DevOps
Power Automate, SCCM, CI/CD Pipelines, Bash Scripting, PowerShell, Git
Networking & Security
Fortinet, PaloAlto, Cisco Switches, VPN/SSL VPN, Tanium, Trend Micro, Kali Linux
Platforms & Tools
ServiceNow, Microsoft Exchange, Group Policy, Ticketing Systems, Cortex, Ivanti
Web Development
Next.js, React, TypeScript, Tailwind CSS, Prisma, PostgreSQL, Node.js
Soft Skills
Time Management, Prioritizing, Troubleshooting, Technical Presentations, Team Collaboration
CERTIFICATIONS
PROJECTS
Studio65 - studio65bg.com
Beauty salon booking system with Google Calendar sync, admin panel, bilingual support
Sofia Transport - sofia-transport.com
Real-time public transport tracking with GPS and AI predictions
RaditoOOD - radito-glass.com
Glass company website with Framer Motion animations, gallery, contact form
IamGogovPhotography - iamgogovphotography.com
Photography portfolio with drag-and-drop admin panel, hosted on Hetzner
EDUCATION
Economic Informatics
Pre-University Education - Blagoevgrad
Graphic Design (1 year)
New Bulgarian University - Sofia